Case Study
Dialing in Success with Electronic Software Delivery
Powering progress with Revenera's electronic software delivery solution
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Virtual Hold Technology (VHT) is a leading producer of contact center software solutions. VHT empowers their customers to provide a better experience for callers and contact centers, resulting in reduced customer frustration and an improved contact center experience.
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Challenge
- Inefficient software delivery system
- Delayed revenue recognition
- Lack of delivery data
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Solution
- Implement an entitlement-based electronic software delivery solution
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Benefits
- Accelerated revenue recognition based on accurate record of software delivery
- User-friendly system delivers better customer experience
- Entitlement-based downloads—only for eligible customers
VHT needed to move from an FTP (file transfer protocol) software delivery solution to an electronic software delivery solution that would improve revenue recognition, improve support for their channel partners and improve the customer experience.
We wanted to be able to recognize revenue based on delivery of the software…this was a vehicle for revenue recognition.”
NICK KENNEDY VICE PRESIDENT, CUSTOMER CARE, VIRTUAL HOLD TECHNOLOGY
Next Steps
See how electronic software delivery improves efficiency and customer retention.