Webinar
Migrating from Heritage Installer Technologies
Learn how outdated installer tech impacts security, support costs & user experience—and how to migrate with best practices from Revenera & TLUX
Original Air Date: November 11, 2024
Overview
If you're a software producer still relying on legacy installer technologies, this webinar is a must-watch. Join Pushpa Dindur, Senior Product Manager at Revenera, and CCrispin Luxton, Co-founder of TLUX Technologies, as they unpack the hidden costs and risks of outdated installation strategies—from security vulnerabilities to rising support overhead.
You'll gain practical insights into how modern deployment practices can dramatically improve customer satisfaction, retention, and operational efficiency. The session explores real-world examples of failed installations and their business impact, while offering actionable guidance on migrating to contemporary formats like MSIX and digitally signed packages. Discover how to future-proof your software for Windows 11 and beyond, and why installation design is no longer a back-office concern—it’s a strategic imperative.
Whether you're managing enterprise rollouts or building consumer-facing apps, this session will help you rethink your installer approach and unlock new value. Don't miss this opportunity to learn from industry veterans who’ve helped hundreds of companies modernize their deployment pipelines.
Recap
Key Themes and Takeaways
Why Legacy Installer Technologies Are Holding You Back
Outdated installation systems introduce serious risks, including security vulnerabilities, compatibility issues with modern platforms like Windows 11 and 12, and increased support costs. These legacy tools can degrade user experience and expose businesses to avoidable breaches.
The Cost of Inaction
Ignoring installer modernization can lead to significant business consequences. Real-world examples show how malformed installations have caused millions in support costs and even enterprise-wide disruptions. These issues are preventable with a proactive strategy.
Best Practices for Migration and Modernization
A structured approach to migration is essential. Planning, testing, and designing for both success and failure are key. Involving cross-functional teams—product, engineering, support, and end users—ensures a smoother transition and better outcomes.
Embracing Modern Technologies: MSIX, Cloud Builds, and Digital Signing
Modern packaging formats like MSIX offer containerized deployment and differential updates. Advanced digital signing options—including HSM, cloud-based signing, and support for air-gapped environments—help meet evolving security and compliance standards.
Installer Design as a Strategic Imperative
Installer design is no longer a technical afterthought—it’s a strategic business function. A well-crafted installer reduces support tickets, improves patching efficiency, and enhances customer satisfaction. Rebuilding from the ground up is often more effective than endlessly patching legacy systems.
Future-Proofing for Windows 11 and Beyond
Preparation for upcoming platforms like Windows Server 2025 is already underway. Staying current ensures compatibility and access to new features, while relying on outdated tools risks missing out and falling behind.
Overcoming Common Misconceptions
Misconceptions like “it’s not my problem” or “it’ll fix itself” often prevent teams from addressing installer issues. Taking ownership and leveraging expert support is critical to de-risking the migration journey and improving long-term outcomes.
Practical Advice for Software Producers
Build periodic technology reviews into your release cycle, automate intelligently, and use modern installer tools to simplify patch creation and deployment. Modernizing your installer isn’t just possible—it’s essential for business resilience and growth.
Speakers
Crispin Luxton
CEO and VP of Business Development
TLUX Technologies
Pushpa Dindur
Senior Product Manager
Revenera
Frequently Asked Questions
Outdated installer technologies can expose software to security vulnerabilities, compatibility issues with modern operating systems like Windows 11, and increased support costs. These legacy systems often lack the flexibility needed for efficient patching and updates. As a result, users may experience failed installations, leading to poor customer satisfaction and retention. Modernizing your installer helps mitigate these risks and ensures smoother deployment across environments.
MSIX offers a more secure and reliable packaging format by combining the best features of MSI, AppX, and App-V. It supports containerized deployment, differential updates, and simplified rollback options. This makes it easier to manage installations across enterprise environments and reduces the risk of version conflicts. Adopting MSIX can streamline your deployment pipeline and improve end-user experience.
Digital signing ensures the authenticity and integrity of your software packages, helping prevent tampering and unauthorized modifications. It’s especially critical in environments with strict compliance and security requirements. Modern tools support cloud-based and hardware-based signing methods, making it easier to integrate secure signing into your build process. This adds a layer of trust and professionalism to your software distribution.
Cloud-based build automation allows teams to compile and package software remotely, improving scalability and flexibility. It enables faster release cycles, better resource management, and easier integration with CI/CD pipelines. By automating builds in the cloud, software producers can reduce manual errors and ensure consistent output across environments. This approach also supports distributed teams and modern infrastructure setups.
Legacy installers often lead to installation failures, version mismatches, and compatibility issues, which increase the volume of support tickets. These problems can be costly to resolve and may require manual intervention. Modernizing your installer reduces these issues by ensuring smoother deployments and better compatibility with current systems. This can significantly lower support overhead and improve customer satisfaction.
A well-designed installer simplifies the setup process and reduces friction for end users. Poorly structured installers can confuse users, lead to failed installations, and negatively impact product perception. Clear design, intuitive workflows, and robust error handling are essential for successful deployment. Investing in installer design can directly influence adoption rates and long-term user engagement.
Future-proofing involves adopting technologies that support upcoming platforms, such as Windows Server 2025, and staying current with packaging standards like MSIX. It also means building flexibility into your installer to accommodate changes in infrastructure, security, and user expectations. Regular technology reviews and updates to your installation process help ensure long-term compatibility and performance. This proactive approach reduces technical debt and improves scalability.
Many teams believe installer issues will resolve themselves or that modernization is too disruptive. In reality, failing to address outdated installers can lead to serious business consequences, including security breaches and customer churn. Modern tools and best practices make migration more manageable than expected. Understanding the risks and taking ownership of the installer process is key to successful modernization.
Complex environments often involve multiple products, legacy components, and varied deployment targets. A strategic approach includes auditing existing installers, identifying dependencies, and consolidating packages where possible. Modern installer tools support merging, patching, and version control to simplify these scenarios. Clear planning and cross-team collaboration are essential to managing complexity effectively.
Key metrics include installation success rate, time to deploy, number of support tickets related to setup, and user feedback on the installation experience. Tracking these indicators helps identify bottlenecks and areas for improvement. Modernizing your installer can lead to measurable gains in these metrics, supporting better product performance and customer satisfaction. Regular reviews ensure your installation strategy remains aligned with business goals.
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Want to learn more?
Whether you are an existing customer needing assistance, or new to Revenera's Software Installation solutions, we are happy to help out with your Installation needs.