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Image: What’s Changed in Code Signing?

Food for Thought

For most software companies, the installer is the most overlooked part of the product.

It’s rarely celebrated. It doesn’t get roadmap debates. It’s not something customers ask for more of. And when it works, it’s invisible.

But here’s the thing: the installer is often the very first experience a customer has of your product. Before features. Before UX. Before value. It’s the moment where trust is either quietly established, or immediately put at risk.

And today, that trust depends more than ever on code signing.

At a basic level, code signing exists for two reasons: to prove that software hasn’t been tampered with, and to prove that it actually came from who it claims to come from. That hasn’t changed. What has changed is how strictly platforms now enforce those guarantees. Operating systems, browsers, and security frameworks have become far less forgiving. Unsigned or improperly signed software is no longer treated as a mild warning. In many cases, it’s blocked outright. Installers fail. Security prompts appear. Users hesitate, or walk away entirely. And when that happens, the damage isn’t just technical. It’s reputational. Because from a customer’s perspective, a broken or suspicious install doesn’t feel like a “signing configuration issue.” It feels like a company that can’t be trusted with their system.

When installs fail, users don’t debug — they judge

Most software teams are already signing their installers. On paper, they’re doing the right thing. But increasingly, that’s not enough.

Modern digital signing isn’t just about whether something is signed. It’s about how it’s signed, where keys are stored, how trust chains are validated, and what happens over time as certificates expire and standards evolve.

Miss one of those details and the failure mode is subtle but brutal:

  • Security warnings that look alarming but vague
  • Installers that appear to do nothing
  • Corporate environments that silently block execution

None of this shows up clearly in a build pipeline. But all of it shows up in customer perception.

And once trust is lost at install time, it’s incredibly hard to win back.

InstallShield

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Why Does This Matter Now?

Legacy approaches that once felt convenient, like storing signing keys in files on build servers, are increasingly discouraged or outright disallowed. New requirements emphasize stronger key protection, shorter certificate lifetimes, and more rigorous validation.

For software teams, this means digital signing can no longer be treated as a static configuration. It’s now an ongoing part of the software supply chain, one that directly affects customer experience, security posture, and brand credibility.

The teams that adapt successfully are the ones that recognize this early and design their release processes accordingly.

If you’d like to learn more about what’s changed in code signing, download our free guide.