Electronic Software Delivery (ESD) and Updates

Revenera’s electronic software delivery provides comprehensive fulfillment capabilities that optimize your operations and enhance customer satisfaction:

• Automated Fulfillment: Seamlessly integrates with the quote-to-cash process, automatically fulfilling delivery as soon as entitlement is confirmed.
• Rapid Revenue Recognition: Expedites revenue recognition by ensuring immediate delivery following customer entitlement confirmation.
• Enhanced Operational Efficiency: Reduces support expenses and eliminates physical distribution costs, providing significant cost savings.
• Detailed Audit Trails: Provides comprehensive records of customer activities, clearly documenting who downloaded products and when, ensuring transparency and compliance.
• Legal Protection: Incorporates mandatory EULA (End-User License Agreement) acceptance, safeguarding your company legally and ensuring customer acknowledgment.

Delivering software packages is not merely about transferring files. Customers expect a streamlined, hassle-free experience characterized by:

• Fast Delivery: Instant access after purchase to satisfy customer expectations.
• Secure Downloads: Ensures security through entitlement verification, preventing unauthorized access.
• Reliable System: Consistent performance regardless of download frequency or file size.

Meeting these expectations builds customer loyalty, reduces support costs, and eliminates logistical complexities associated with physical distribution.

In today’s connected world software and device users expect to be up to date on new features and security updates. Managing software updates across a quickly growing number of users is challenging.

Revenera’s software update solution gives you centralized back office control over updates to all software and devices:

• Prevent revenue leakage with entitlement-driven updates
• Maintain a full track record of what’s been delivered and what is deployed.
• Deliver on regulatory demands in industries like medical, and provide update tracking capability.

While entitlements provide an effective mechanism to control updates, there are some scenarios where updates can be distributed without restrictions. Revenera’s update solution allows you to designate which updates require entitlements and which ones don’t. This allows you to distribute some updates universally (for example, to users of a free version of your application) and others based on the use rights of the specific user or device requesting them.

If your update policies never require an entitlement check the update solution can be deployed in standalone mode, providing a simple, efficient system that makes all updates available to all users.